Last updated: 28 August 2025
At MAHDI GROUP LTD, we specialize in the sale of genuine Microsoft software licenses delivered digitally. Please review the following terms carefully before purchasing.
Nature of Digital Products
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All licenses are delivered via email and/or customer account dashboard.
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Under UK law, digital products that have been delivered and used are not eligible for a return or refund, unless faulty.
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By completing a purchase, you agree to immediate delivery and waive your statutory 14-day withdrawal right once the license is issued.
Refund Eligibility
We may offer a refund under the following conditions:
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The product has not been delivered within the advertised time frame and you cancel before delivery.
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The license key is not functional, and we cannot resolve the issue or provide a valid replacement.
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You request cancellation within 14 days of purchase and the license key has not been delivered, activated, or used.
Non-Refundable Situations
We do not issue refunds if:
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You change your mind after receiving or activating the license.
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Your device does not meet clearly stated system requirements.
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Delivery was made to an incorrect or misspelled email address you provided.
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The issue results from third-party software conflicts, virus infections, or user misconfiguration.
Refund Method & Timeline
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Refunds are issued back to the original payment method.
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If approved, refunds are processed within 5 business days of confirmation.
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You will receive a confirmation email once the refund has been issued.
How to Request a Refund
Please email support@mahdigroupltd.com with:
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Your order number
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The email address used for purchase
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A detailed explanation of your issue
Our support team will respond within 1–2 business days.
MAHDI GROUP LTD
4 Capricorn Centre
Cranes Farm Road
Basildon, England
SS14 3JJ
Company Number: 12008243
Microsoft Partner ID (MPN): 7015761
Email: support@mahdigroupltd.com
Website: mahdigroupltd.com
