1. Are your software licenses genuine and legal?
Yes. MAHDI GROUP LTD is a registered UK business and an authorized Microsoft partner (MPN: 7015761). All licenses we offer are 100% genuine, sourced from authorized distributors, and fully compliant with Microsoft’s licensing terms.
2. How are the licenses delivered?
All products are delivered digitally via email. After your payment is confirmed, you will receive your license key and instructions via email, usually within 5–15 minutes. Please check your spam or promotions folder if you don’t see the email.
3. What payment methods do you accept?
We accept secure payments via:
-
Credit & debit cards (Visa, Mastercard, Amex)
-
Apple Pay / Google Pay
-
PayPal
All payments are securely processed using industry-standard encryption.
4. Do you offer refunds?
Yes. If your license key does not work and our support team cannot resolve the issue, we offer a full refund within 5 business days back to the original payment method. Please refer to our Refund Policy for full details.
5. Can I reinstall or transfer my license to another device?
Most licenses we offer are lifetime retail versions, which can be reinstalled and transferred to another device (depending on the specific product). You will find transfer eligibility details on each product page or you can contact support.
6. What if I need help with installation or activation?
Our support team is available to assist you with any installation or activation issues. Simply contact us at support@mahdigroupltd.com and we will respond within 24 hours (usually sooner).
7. Do you provide volume or business licenses?
Yes. We offer discounted pricing for volume purchases and can accommodate business clients, IT departments, and resellers. Please reach out to support@mahdigroupltd.com for a custom quote.
8. Do I need to uninstall my old version of Microsoft Office or Windows?
Yes. For best results, we recommend fully uninstalling any previous versions of Office or Windows before installing your new license. Our installation instructions will guide you through the process.
9. Will I receive a download link?
Yes. Along with your license key, we will provide you with an official Microsoft download link or ISO file, depending on the product.
10. Is your store safe and secure?
Absolutely. Our website uses SSL encryption and is PCI-compliant. Your personal and payment information is handled with the highest security standards.
